Nomada Residences Miami FAQ
Frequently Asked Questions
- Are pets allowed?
- Quadro: Unfortunately, pets are not allowed in the building.
- What amenities will I have access to?
- Guests have access to building amenities when made available by the building. On the 6th floor you’ll find a resort-style pool, gym, and BBQ grills. Access may require reserving a time slot with the Front Desk. Pool towels are provided in the apartment; please return them after use. No alcohol or glass containers are permitted at the pool.
- Is the pool heated?
- Yes, the pool is lightly heated.
- Do you have more properties?
- Yes. We have more than 120 listings in Miami across various platforms.
- How do I extend a reservation?
- Website: If the apartment is available, we can extend your reservation—please contact customer service with your new dates.
Other platforms: If dates are available, you can request to extend directly through your reservation. - What happens if I need to leave before my checkout date?
- Website: Please see our cancellation policy: Privacy Policy.
Other platforms: Contact the booking channel directly for their policies. - Where do I leave the trash?
- Use the trash room down the hall. Recyclables can be left in the trash room; use the chute for bagged trash only.
- Can I get packages delivered?
- Quadro: The Front Desk and Nomada cannot be liable for lost packages or mail. Address packages as follows:YOUR NAME
3900 Biscayne Blvd.
Attn: NOMADA FRONT DESK
Miami, FL 33137Do not list an apartment number (mailboxes are not accessible). Have your tracking number ready; Front Desk package delivery is after 4 pm. - Is parking included?
- Quadro: Each condo includes one free, assigned parking space issued by the Front Desk at check-in. A second car can use retail-level metered parking in the garage or nearby street meters.
- When and how do I pay?
- Website: Credit card payments only; the balance is collected upon confirmation.
Other platforms: Payments are managed by the third-party website. - What are your house rules?
By confirming your reservation with Nomada, you agree to the following rules to ensure an exceptional experience for all guests and staff.
- Primary guest and age: The person on the reservation must check in and be age 21+.
- No unregistered guests: Only guests listed on the original booking and pre‑approved by the host may access the property.
- Respect neighbors and staff: Be courteous at all times.
- Check-out is 11 am: Late check-out incurs a fee.
- Conserve energy: When leaving the unit (and at checkout), set A/C to 75°F and turn off all lights.
- Return items where found: Please put back anything you use or move.
- No parties or events: Unruly behavior or serious complaints may result in removal from the property.
- Noise monitoring: Privacy-safe noise monitoring technology is used to ensure a peaceful environment. It measures noise levels only and does not record conversations.
- Florida Statute 509.141 Sec. 2 & 3: Guests asked to leave must depart immediately. Remaining is a misdemeanor (see ss. 775.082 or 775.083). The written notice states:
“You are hereby notified that this establishment no longer desires to entertain you as its guest, and you are requested to leave at once. To remain after receipt of this notice is a misdemeanor under the laws of this state.”
- No eating or drinking in bedrooms: To avoid spills and additional cleaning fees.
- No smoking: Smoking is prohibited inside units, on balconies, in common areas, and at amenities. A $300 cleaning fee applies if violated.
- Accidental damage: Please notify us of any breaks or damage. If an item can’t be repaired, replacement costs may apply.
- Amenity access (6th floor): Pool, gym, and BBQ grills may require reserving a time slot with the Front Desk. Bring pool towels back to the unit. No alcohol or glass at the pool.
- Pool & BBQ Grills: Sunrise–sunset
- Multipurpose Room: 9 am–10 pm
- Fitness Center: 24 hours
- Trash: Don’t allow trash to accumulate; use the chute on your floor.
- No electric bicycles or scooters: Not allowed anywhere on the property.
- Lost items: Replacement costs: Key Card $50, Fob $100, Parking Decal/Transponder $150.
Please treat the property as your own, be kind to neighbors, and respectful to staff.
- Can I leave my bags at the Front Desk after checkout?
- We cannot store luggage. Please use a local luggage storage service in Miami.
- Are your locations smoke-free?
- Yes. Condos and the entire building are smoke- and drug‑free.
- How do I request an early check-in?
- Availability depends on prior reservations and housekeeping schedules. If available, an early check-in may be offered for a fee based on the requested time.
- How do I request a late check-out?
- Availability depends on same-day arrivals and housekeeping access. If available, a late check-out may be offered for a fee based on the requested time.
- What is your cancellation policy?
- You may cancel at least five days prior to check‑in without penalty. Cancellations or shortened stays five days or less before arrival require payment of 100% of Accommodation Fees. Extensions may be allowed without penalty if occupancy allows for that specific unit.
- What if I cancel less than 24 hours before check-in?
- If you cancel or shorten your reservation after the policy window, 100% of Accommodation Fees are due.
- I have a baby. Will the noise monitoring be an issue?
- It shouldn’t be. If you experience any issues, please contact us for assistance.
- Do I need to bring my own towels?
- No. Each condo includes bath towels and pool towels.
- How do I report an issue regarding my stay?
- Please contact us. For after‑hours emergencies, contact the Front Desk.
Quadro Front Desk: (786) 420‑0621 - Can I change my booking dates?
- Website: If the apartment is available, contact customer service to adjust your dates.
Other platforms: If available, request a date change through your reservation. - How do I check in?
- Check-in instructions are sent two days prior to arrival. Proceed to the Front Desk to receive key cards, fobs, and a parking decal (if applicable).
- How do I check out?
- Check-out instructions are sent one day prior to departure. Dispose of all trash, then return key cards, fobs, and any parking decal to the Front Desk.
- Can I request a crib?
- We offer pack ’n plays. You can request one via the check‑in link you will receive.
- Can I request an additional bed?
- Building rules limit occupancy per condo and furniture is provided to match capacity. For special cases, a rollaway bed may be requested via the check‑in link (subject to availability).
- Can I bring my own furniture?
- No. Extra furniture is not allowed due to building rules and occupancy limits.
- Where are you located?
- Quadro: 3900 Biscayne Blvd.
Miami, FL 33137 - Do I have to pay a security deposit?
- Yes. A $250 hold is placed on your credit card on the day of check‑in.
- How long can I stay?
- For the length of your confirmed reservation unless otherwise instructed. Standard check‑in is 4 pm; standard check‑out is 11 am.
- Can I tour before I book?
- Yes. Onsite representatives are available Monday–Friday, 9 am–5 pm.
- Are Wi‑Fi, cable, and water included?
- Yes, all three are included.
- Where can I get a bite to eat?
- See recommendations on our Things to Do page.
- Can I pre‑order groceries to my unit?
- Yes. We now offer RoomBox. Contact us for details.
- What items are provided by Nomada?
- Linens and towels
- Small toiletries: shampoo, conditioner, body wash, lotion, bar soap
- Liquid hand soap and hand lotion
- Kitchen: small bottle of dishwashing liquid, sponge, dishwasher pods
- Trash bags, paper towels, toilet paper
- Do you provide daily housekeeping?
- We do not provide daily turnover service. Housekeeping is available à la carte for an additional cost and must be scheduled 24 hours in advance via the check‑in link.
- What bed types does this apartment have?
- Bed types vary by unit.
- I’m arriving at midnight—can I still check in?
- Yes. The Front Desk is available 24/7.
- What is your Wi‑Fi speed?
- Approx. 154 Mbps download / 48 Mbps upload.
- What is your parking garage clearance?
- Quadro: 7’10”.
- Do you have EV parking/charging?
- Yes, first‑come, first‑served. Spaces cannot be reserved.